On Nov. 23, I (meaning Anthroguy, aka Hank Delcore) visited the Microsoft campus in Redmond, WA, to give a talk and do some knowledge exchange with colleagues in user experience and product planning. Nelle Steele, an old friend from grad school in Madison, WI, facilitated the visit. Nelle works on a user research team associated with Microsoft Office, obviously a massive MS division. It was fascinating getting an inside look at MS workspaces, organization and work style.
Being Thanksgiving week, many people were gone and others who had planned to come excused themselves due to looming deadlines. (Jonathan Grudin had accepted an invitation to come but unfortunately couldn’t make it.) One thing others have noted about MS was confirmed during my visit: this is a hard driving, “type A” organization where it’s all about what you can deliver. One designer brought some sketches to work on while I spoke — which I thought was great. He had a meeting the next day and had to have something ready.
The purpose of my talk was to fill the MS folks in on design anthropology at Fresno State and the work of the Institute of Public Anthropology. I ran down some curricular innovations we’ve fielded recently and described some recent IPA projects with ArcHop and the Library Study.
My other goal was to gauge how well we are prepping our students — anthro majors, business, engineering, etc. — for design-oriented work at places like Microsoft. What I heard was that we are doing lots right. One UX research manager singled out our emphasis on interdisciplinary teamwork as crucial — that’s the reality at MS, but the weakness of many highly capable experts from all fields. The other important thing we do is to help students, in their IPA-related projects, make the leap from data to design insight to concrete recommendation. MS and many other organizations demand you justify your existence by pointing to real impact, which means it’s not enough to produce good research — you have to effect change and drive implementation.
One thing I took away that I need to work sensitivity to product life cycle more into our curriculum and IPA practice. You have to know where you are in the product development cycle to know what kind of recommendations are helpful — our students need to know more about that. One product planner also noted that it’s helpful to know how to think about the links between the product and the larger strategy behind the product or even the entire organization.
This was all good stuff. It was helpful for me to see a slice of how Microsoft works and hear from some people on the front lines. On the Microsoft side, they seemed excited by the IPA’s emphasis on design research and the rich educational experiences our students are receiving. We discussed some possible points of collaboration between the IPA and Microsoft — we’ll see how those develop over the next few months.
Thanks to Nelle Steele for making my visit happen!

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November 25, 2009 at 11:37 am
brent
That sounds great. Too bad Grudin couldn’t attend, smart guy. And persistent, he tracked down a bunch of classic, but orphaned, articles and raised a lot of questions about academic publishing, copyright, ownership, etc. The story is in an issue of _interactions_: http://archive.computerhistory.org/resources/text/Study_Collection/062303137.05.01.acc.pdf
November 28, 2009 at 1:28 pm
PatrickM
Wow going to the Microsoft campus must have been a real treat to get Fresno State anthropology students involved in such a big company! I can clearly see that a company such as Microsoft would in fact be very organized in the work place and by learning from their examples increase the chances of Fresno State students being more prepared for the real world work place. Just think that every program that is used via a computer had to start somewhere as an idea and it takes a team of talented people to get the idea moving in the right direction to an actual working model. I think that this information gained from attending the meeting at the Microsoft campus would greatly help the anthropology students in their IPA-related projects. Thanks to Mr. Nelle Steele for making the visit happen and getting an inside look to see how Microsoft works can only benefit Fresno State students. It’s not what you know in many cases but whom you know and in the real world of networking and working together will create bigger and better things for everyone.
November 28, 2009 at 2:29 pm
anthroguy
Ms. Nelle Steele.
December 1, 2009 at 12:19 am
Josh F
I agree, thats pretty cool that students got to go and tour the campus. That opprotunity doesn’t come up very often. I also agree with the concept of networking. I have learned over the past few years that in order to move forward networking is very important. It amazes me how the computer came about. Its one of those things that makes you stop and say, “Who really thought about creating a computer”? I mean where did they start? Anyways Im glad some Fresno State students got to go and experience this. Hopefully they brought some of that intelligence back with them to Fresno.
December 10, 2009 at 1:19 am
Marlene Ortiz
I agree that networking is incredibly important. Meeting people in related fields paves the way for an opportunity to learn more about things. Trade secrets can go a long way for either party. Everyone has something to offer and it is up to us to take advantage of it.
November 29, 2009 at 8:42 pm
Kyle C
I think that it is a great opportunity for Fresno State students to have a professor that is so involved in making his area of study more broad. I feel strongly that once you graduate that you have to keep up on the changing trends and society in which you teach. I think that getting an “in” with Microsoft would be an incredible opportunity for future students to have access to. I am happy to see state college professors so active in bettering their understanding of their field. Awesome job.
November 29, 2009 at 9:27 pm
SoniaI
How exciting…an inside look into the Microsoft campus. It’s true how you noted that just a thin slice of how Microsoft functions can give you just a brief glimpse. A fraction of the details that most consumers never get see in the world of technology. What was interesting to hear was the unique prospective you brought to the table as you informed the group about anthropology with respect to Fresno state and IPA projects. I’m sure just as you were so interested and excited to observe all that took place at this campus. Those individuals were just as interested to hear about all the great things occurring here in the Valley. In regards to teaching and preparing students for work in places such as Microsoft, I agree how teamwork is essential. Not only teamwork within group members but other members from other disciplines as well. It’s kind like a baseball team, you have nine different positions such a catcher, pitcher, first basemen, and so on. Each position has a specific role and functions within the team. When the team works together and each does his/her part they can function as a team. However, if they can not work together its nearly impossible for them to win any games. Although, there are many different parts each is significant and crucial to the success to the team. It’s true how many experts on the field have the strength of innovativeness and knowledge but lack the team work aspect. I think collaboration with other experts from different disciplines fills in the gaps that missing. Another significant aspect I agree with is how you mentioned assisting students to actually turn their ideas into reality. Its challenging I’m sure…you can have a lot great ideas but can you take that giant step of transforming it into a product. I think that’s huge factor that distinguishes many successful companies from others.
November 29, 2009 at 11:34 pm
JeffF
Sounds like a pretty interesting trip. It sounds like it was worth it for the knowledge and insight gained from seeing a glimpse into the interworkings of how Microsoft functions as a company, and talking to an assortment of employees at Microsoft must have been a tremendous help in understanding the company. I would love to talk a trip like that, I think it would be a tremendous learning experience. Glad to hear that we do alright preparing students for the real world. It seems like a person could do well in school, but perhaps not do so well in a team oriented environment such as a company like Microsoft. Being able to function within a unit rather than just as an individual is an important skill and Im glad to hear that our students seem to respond well in that kind of structure. I can imagine Microsoft working the way you describe as a “type A” organisation based on what you deliver. It seems like judging based on the impact you make rather than just good research that employees would have to be efficient and on top of their game at all times in that type of environment, and that employees that make it at microsoft, whether they be engineers, programmers, Human Resource personnell, etc. would be top notch. The only thing is that I could see that being a stressful work environment from what was described in the blog. Glad to hear that Microsoft was excited about the emphasis that the Institute of Public Anthropology is putting on design research. Sounds like Microsoft as a company values the input of professional Anthropologists. I would be interested to hear in the future about any possible collaboration between the IPA and Microsoft that happens.
November 30, 2009 at 4:38 pm
michelleva
I hope that Microsoft understands what a valuable exercise that would be for the students as well as their company. The students are able to make some great connections and learn, while Microsoft gets some free marketing and possibly some really great employees. From my experience we learn the most when we are thrown into real life. Sitting in on a meeting or talking with professionals or better yet working with them to find out how everything works. It is my hope that IPA and Microsoft will be able to work out something that will benefit both parties, maybe even a lastly partnership.
November 30, 2009 at 5:00 pm
Andrew Lidddle
In such a large and successful company such as Microsoft, I would imagine that the value of Anthropology in meeting their business goals is widely recognized, at least by those in the upper echelons of the corporate structure. I’m glad to hear that Microsoft is at least interested in developing projects involving the IPA. I’m also glad to hear that we are prepping students well to get real results in the real world. After all, isn’t that what getting a college education is all about? Too many students today are more concerned about “getting an A” than actually achieving the learning goals of the class being taught. Hopefully, you will see many good fruits come from your interactions with Microsoft in the coming months. Good luck!
November 30, 2009 at 7:20 pm
Bianca A
It sounds like a really exciting place to visit. Microsoft is one of the largest companies in the world and to get an inside look at how they operate must have been a great experience. It seems like Microsoft is a challenging environment to work in. I know some of our business majors and I think that they would do very well in that kind of environment. The university can only do so much to prepare students for the professional world. It’s up to the students to take full advantage of the programs Fresno State has to offer. I’m not a business major myself but I do know about producing results. In every profession you’re going to be expected to implement change and produce results. I think it’s great that professors are getting the opportunity to travel and experience these situations so that they can come back and share with their students. It’s helps professors broaden their way of teaching and helps them better prepare students for those types of jobs. It’s not everyday one can see firsthand how a large company works. Learning the way they run and what they look for in their employees helps students. I’m glad to hear Microsoft was impressed with the type of work that is going on at Fresno State. Business students as well as others must be very excited to hear about what it takes to work at Microsoft. I’m sure it’s every business major’s dream to work for a company like that. Many companies are looking at being cutting edge and looking for that next big product which is going to push them ahead of their competitors. I’m sure Microsoft is working on ways of how to beat out Apple. They’re looking for a product which people are going to want and need. I would have loved to see first hand how they develop these ideas. I would have also liked to see which ideas never made it into production. I’m sure that would’ve been pretty interesting
December 13, 2009 at 9:34 pm
Michelle smith
I agree with Bianca it must have been really exciting for the people who got to go on this trip. Microsoft is such a big company they must have in awe. There is so much history there. I agree that going to places such as the Microsoft campus also benefits profesors. They enjoy going and seeing these amazing places and people as well I’m sure. Then they can come back and remember why they wanted to be profesors so they can help prepare students for their furture and make an impact on their lives. I also agree that it must have been pretty amazing to see what new products Micosoft is coming up with and to see which ones were not quit good enough to make it into the stores.
November 30, 2009 at 8:02 pm
Joseph A
This seems like it was a really cool opportunity. It is awesome to know that Fresno State is teaching their students well and that it is recognized by a large organization such as Microsoft. Hopefully this could eventually lead to many good things in the future. I also am happy to hear that, “One UX research manager singled out our emphasis on interdisciplinary teamwork as crucial — that’s the reality at MS, but the weakness of many highly capable experts from all fields.” I feel that it is very important to have interdisciplinary teamwork and I agree that it is crucial because if you can work well with a team it will only enhance the quality of your work. Two or three minds are always better than one if you can work well together. I also agree that many people have trouble working with others and it could make things hard, so it is nice to know that Fresno State is teaching their students how to do this.
November 30, 2009 at 9:11 pm
Michael Brown
Very interesting. It’s nice to see local anthropologists interacting with such a large and successful company and of course, vice versa. It’s nicer to see that Microsoft would interact with Fresno State! It seems that a company as hugely successful as Microsoft values anthropology immensely, and should. A company that creates software that is used by millions on a daily basis, should be. Software companies should be up their in the rankings of necessary use of anthropology. It’s nice that they recognized interdisciplinary teamwork as being crucial – this seems to be a fairly simple concept, but is an aparent weakness with experts. Having people from different fields work together as a team can only improve work output and group cohesiveness. Having the IPA be involved in any possible way with Microsoft would be amazing – it’s nice to see that they even considered it, I think that’s a big step in itself.
November 30, 2009 at 11:15 pm
KaelynC
I am glad students are being prepped adequately for their future work environments regardless of their major. I think in any work environment, especially one that has an emphasis on working with others and customer care and interaction that it is very important that people are able to communicate and work with others as a team. It is a very crucial skill especially at a huge corporation such as Microsoft. It would be a very interesting experience to be able to look inside the world of Microsoft for an entire day. Huge corporations such as Microsoft, Starbucks, Apple, Dell etc. would greatly benefit from anthropologists. I think they are the way to go when trying to make huge corporations run smoothly. Working IPA practice and product work cycle would greatly benefit students at Fresno State. I agree that it sounds like working at this corporation may be a bit stressful since so much emphasis is put on what you can deliver and bring to the table. These “type A” organizations however due to their style of business and interactions with customers and employees are what make them successful. Would Microsoft or Starbucks be one of the largest corporations in the world without this “type A organization?” I don’t think so. I think where a lot of businesses fail is in employees working together. Coworkers sometimes develop an individualistic point of view instead of working with other coworkers as a team. I am really glad that students at Fresno State are given the opportunity to work at such a prestigious corporation. I would not have even thought about how important making the transition from data to design and recommendation would have been important. I hope Microsoft continues to work with Fresno state students in gaining valuable experiences in their respected fields.
November 30, 2009 at 11:37 pm
Angel Mendez
It is always refreshing to hear that we as students are actually being prepared for the outside world. Too often has the question of how useful certain curriculum will be in the outside world been brought up and it’s nice to hear that we are not only being given the tools necessary to survive in the outside world, but to excel in it. The fact that this information is coming from a company as huge and successful as Microsoft only gives greater credit to the accolades. It’s great that they recognize the importance of interdisciplinary team work because it cannot be overstated. It is difficult to imagine that any company could thrive without all of its employees working together towards a common goal.
December 1, 2009 at 12:11 am
MarcoL
What an excellent opportunity for Fresno State staff to show off the schools capabilities and our foresight to enhance the education at Fresno State. I’m sure the experience was one of a kind: and the prospect Mr. Delcore presented to members of Microsoft on behalf of CSU Fresno was and/or had to of been of stellar caliber. As many of us have experienced, “first impressions” carry utmost importance and can make it or break it.
December 1, 2009 at 11:56 am
Brandon Wright
As many previous bloggers have mentioned, and all may agree, it is great to see Fresno State being involved in such a large and prestigious company. It sounds like an invaluable experience and hopefully it leads to bears positive results for the university, students, faculty, and the IPA. As the experience is described in the blog, it appears that Microsoft is hinting at the importance of interdisciplinary teamwork, and further suggesting that it may be lacking at a lot of the major Universities here in the US. With that in mind, I hope that Fresno State takes from the experience and can become a leader on a national scale with its interdisciplinary work. Most importantly, now that the positives have been pointed out, and the areas that can be improved identified, it is important fore the university administration, college, and department staff to stand behind what was learned on the trip and provide the resources to continue what is being done right and improve what needs to be changed.
December 1, 2009 at 2:37 pm
Katie Johnson
Hi AnthroGuy! I took one of your classes in 2004. Great to see all the wonderful things you are doing for students. I work at Fresno State as the director of social media relations…applying my anthro skills! Keep it up, love the blog!
December 1, 2009 at 6:25 pm
Andrew S
I’m very excited that this article was written. What an interesting and exciting trip that must have been. Microsoft is obviously one of the biggest companies in the world and for someone from Fresno State to be able to go visit and talk about what we are doing here is pretty exciting. I am an exclusive Microsoft user and I love their products. I especially love what they have done with Microsoft word over the years. The inner workings of a multibillion dollar company like Microsoft is something that I think a lot of us could use some insight on. It’s no surprise that this company has been labeled a hard driving, “type A” organization where it’s all about what you can deliver. It’s so great to know how well the teachers at Fresno State are doing at preparing the students to go on into huge companies like microsoft. It’s one thing to think that we are doing a good job over here, but then to confirm it by observing a company like that, it really shows that we are continuing to put students in a position to be successful for the rest of their lives.
December 2, 2009 at 12:02 am
TaylorH
wow another interesting trip. Sounds like you have been busy traveling around the country getting Fresno State’s name out there. What a wonderful opportunity to get to go to one of biggest companies in the world. I’m sure it was fasinating to get an insight look of microsoft and the people that work there. It sounded like the trip was a success. You got some great ideas from the workers at microsoft and also told them about the hard work Fresno State students have been doing all semester. Hopefully they were impressed with the students and school and are interested in hiring Fresno State students. It would be interesting to see IPA and microsoft work together. I’m sure both sides will benefit from working with each other. It is great to see a professor so involved and caring for his students.
December 2, 2009 at 12:15 am
Chasity Maske
How exciting it must have been to have the opportunity to travel to the Microsoft campus to fill in the MS folks in on design anthropology at Fresno State. It must have been a great feeling to know that you and your colleagues are correctly preparing students for design- oriented work. I think it is great that a professor takes the opportunity to travel, and get a ‘behind the scenes’ look on MS, especially because it benefits the students. Having the opportunity to speak with the MS folk’s means that the curriculum for the Institute for Public Anthropology could be improved. Students who are correctly prepared for could make a better transition from the design insight to more concrete information and will have more of a chance of succeeding with companies like MS. I think it is also great that you took the time to travel to the MS campus (especially over Thanksgiving). More significantly as a professor, it is very important to keep up to date on current information and technology in order to teach the students the most recent and correct information. Technology is always updated and improved. Therefore, there is always the newest of the new when it comes to design and technology. At the meeting you were not only informed that you were doing things right but were also given positive feedback in order to improve the curriculum at Fresno State. I think this is great because I believe that there is always room for improvement. The information that you have been given will greatly improve the Institute for Public Anthropology at Fresno State and will better prepare students for work in the “real world.” It sounds like a pretty fun and interesting trip; definitely sounds like a great experience and also great because it benefited the students and the program.
December 5, 2009 at 11:26 am
Tyler Riddick
I think that visiting the Microsoft campus was a great opportunity for the Fresno State students. I sounds interesting to be able to get a first hand look at how a company like Microsoft operates. Considering the recent surge in technology and innovation coming out of Microsoft, I would have to say that they have made some drastic changes in the way the company is run. Furthermore, I agree with the article on the topic of team work. I feel that that being able to work as a cohesive unit is critical to a companies success. It was great that these Fresno State students got to see this first hand at through one of the most successful computer manufacturers in the world. Likewise, it seems that Fresno State is doing a great job preparing its students for work in an ever-changing job market. Like the article said, the ability to do more than good research is essential. One must be able to “effect change and drive implementation” if they want to succeed in this line of work.
December 5, 2009 at 10:22 pm
Chirag Patel
I think that is a great opportunity to look into the Microsoft campus. It is good to know that Fresno State is recognized by a large corporation like Microsoft. I am glad to hear that Microsoft is interested in developing project involving the IPA. I also see that a company like Microsoft is very efficient and organize in work place and touring Microsoft campus student might gain important experience for real world work place. I am pleased to hear when one of UX manager points our interdisciplinary teamwork as crucial. I think teamwork is very important part of work because it does improve quality of your work as well as your company morale. I am in shock to find out the value of Anthropologist in big corporation like Apple, PG&E, AT&T and Microsoft. Thanks to Mr. Nelle Steele for organizing trip to see how Microsoft works can benefit Fresno State students.
December 5, 2009 at 10:55 pm
Maria A
I believe that we should be worried about the impact that a new product will have on the society and the economy as a whole. If a product is invented we should be thinking what will the product do for us in the future, will it really help the consumer or will it just be something that will be used for a while and then forgotten like a fad. I think that these thoughts are passed by and are not worried about. If we did worry more about this we will be making more efficient products that would last longer and that would be accepted in the consumer world for a long time. It was great to hear that there was some kind of teamwork at the MS campus for the Fresno State people. They showed how important Fresno State is to them. It seemed as if they really cared about the well being of Fresno State students and their future.
December 6, 2009 at 6:07 pm
CaryR
I personally think that it would be very exciting to visit a Microsoft campus. It is interesting to think about how important anthropology could be to that type of organization. I also see the importance of the need for effective change and implementation. Coming up with an idea is great, but the willpower to follow through with the idea is another area altogether. The ability follow through on an action is something that most organizations look for. Microsoft is a big company that is mainly based with conceptual ideas for moving “things” forward into the future. The ability to find a concept and continuously make it better is something of great accomplishment. I am glad to see that our program at Fresno State is getting some recognition from a very powerful social networking organization such as Microsoft.
December 6, 2009 at 6:37 pm
Cary Reents
I personally think that it would be very exciting to visit a Microsoft campus. It is interesting to think about how important anthropology could be to that type of organization. I also see the importance of the need for effective change and implementation. Coming up with an idea is great, but the willpower to follow through with the idea is another area altogether. The ability follow through on an action is something that most organizations look for. Microsoft is a big company that is mainly based with conceptual ideas for moving “things” forward into the future. The ability to find a concept and continuously make it better is something of great accomplishment. I am glad to see that our program at Fresno State is getting some recognition from a very powerful social networking organization such as Microsoft
December 6, 2009 at 7:14 pm
ErinM
Wow I think that it is amazing that Fresno State was able to go to the Microsoft campus and get some insight on what makes such a well known company so successful. Not only can we learn a lot from Microsoft but they can learn a lot about Fresno State and what our school is doing to increase the knowledge of its students. Go Dogs! Teamwork is extremely important asset to have especially when it comes to a major company like Microsoft. It’s an absolute necessity and I feel it’s amazing that even some experts don’t have this quality about them. It is good to know that Fresno State is including this into its curriculum. People may be able to get the job done by themselves but it can be much faster and more effective to be able to get the job done while working in a group. It’s truly amazing that anthropology can be connected to so many different areas in life. I never really thought about anthropology being involved in a company like Microsoft but it makes sense. Without anthropology Microsoft probably never would have been as successful as it is now. By studying how a company like Microsoft works gives us an opportunity to know what works and what doesn’t. It is important to witness it firsthand. To be able to know what they are telling you in a textbook actually works and then to be able to see it in real life must be very reinforcing. I agree with Microsoft that it is important to justify yourself by not only doing the reading and doing the research but to make change and drive implementation for that change. It’s important to know what the problem is and then know how to fix it. It’s so exciting that Fresno State was able to go on a trip like this and was able to learn so much from it.
December 7, 2009 at 9:32 am
Ken B
Sounds like a very interesting trip. It is good to know that teachers at Fresno State are so concerned with making sure that what they are teaching their students will be beneficial once they are done with their degrees. I really found the part about “type A” personalities interesting. I wonder if Microsoft ever has problems between their workers because of this. With all of these type A’s in close contact with each other, each one trying to out do the others, employee competition must be pretty cutthroat. But this is probably why Microsoft is so advanced in its research compared to other companies. It is also nice to see that Microsoft was willing to let you in on what they feel students need to be successful in their company. Sometimes, big companies feel that they are too good to let others in, but Microsoft doesn’t seem that way, at least from your article they don’t.
December 8, 2009 at 9:37 pm
MarleneS
Wow!…What a great experience for the Fresno State anthropology students for going to Microsoft campus. It sounds like it was a very interesting trip to be able to see how Microsoft works for a day. I can see how the Microsoft company can do a great impact for the Fresno state students, how it can help them be prepared for the real world. It is true that once you graduate you have a lot of keeping up to do with all this new technology that is coming out. It sounds like it was a well worth trip to having a glimpse of interworking on how Microsoft functions as a company.
I think it would be very valuable for both the students and the company. The students will get a chance to learn and make new connections. As for Microsoft they will get a chance to get some great employees. It would be great to see if Institute for Public Anthropology and Microsoft did work something out together. I do believe that the Institute for Public Anthropology would greatly benefit Fresno State students. This would give students a chance to having a better understanding and a better transition of the real world. What better way for students to learn more than to have hands on experience. I am really glad to hear that there is this opportunity to prepping students for their future career. I would say that I am one of those students that learn more from hands on experience.
It does sound like the company Microsoft did value the input of an anthropologist. I think it is great to have an instructor that is willing to put time and effort for his students and giving them that chance to explore and become involved in this really neat experience. Good luck with this. Hope to read more about Microsoft helping students at Fresno State.
December 9, 2009 at 7:02 pm
Brenda C
First of all let me congratulate you Hank Delcore, speaking at Microsoft must have been a great experience for you. The topics which you covered in your talk were great in representing the Fresno State students. It does seem like there was an exchange of knowledge from both sides. It helped Microsoft learn what the students’ educational experience was and what the Institute of Public Anthropology was all about. Also I am sure Microsoft values the contribution of skilled Anthropologists. It also looks like you also took many great tips, which is great. It must have been nice to see how Microsoft functions as a big company, and how to implement some of those ideas into IPA for the students. That would be amazing if there was collaboration between IPA and Microsoft; that would help the students as well as the professors. Good luck with everything!
December 10, 2009 at 2:06 am
Marlene Ortiz
The direction you are going with spreading the word about anthropology is inspiring. Being able to work on things that you and the students are deeply involved in and are able to share your knowledge with others is incredibly beneficial. The opportunity of speaking at Microsoft can open a lot of doors for Fresno State students. This is a new level of networking for Fresno State, at least that I know of. I’m sure the students appreciate the “real life” experience. You can learn a lot from books, but the real learning starts when you work with professionals in the field. It’s great that they were able to teach you all something as well as welcoming new ideas from your end. It seems that even this huge company is taking an interest in the research methods of anthropologists. On site learning is an essential tool for growing in a position. This type of growth can even be applied to any type of job, whether it is out of college or the jobs you work while in college. Through my experience, I have had to work all through college just to pay to be there. I work as a bartender at the moment, which may seem completely off topic, but it has taught me a lot. I was briefly taught how to make drinks, but nobody taught me how to interact with customers. I was thrown behind the bar (not literally) at a young age and they told me, “well I gave you basic drink information, now it’s up to you to learn the rest. I can’t teach you how to be a good bartender, that’s something you learn through your own experiences behind the bar.” That was really the best way to learn for me. I thought it was easy, but I quickly learned that I was not just a bartender, I became a server, a friend, and a psychologist in a way that I had to listen to everybody’s problems. I learned there on the spot things that I could not learn from anybody just telling me what to expect. So in my opinion, “on the spot” training is the best way for students to learn. It can apply to even the smallest things in life. I think you are doing a great job in leading students in the right direction.
December 10, 2009 at 2:50 am
MattH
It is great to hear that you were able to go observe and collaborate with Microsoft Corporation personnel. After reading this blog I still view Microsoft as a company that needs their workforce to always be on the move constantly working and striving to get the job done as fast as they can. As Anthroguy has described Microsoft or more specifically the private sector of businesses evaluate employee’s by there performance on how well the product sells. That is why it is good that in the Valley we are teaching the young people at Fresno State the concept of ‘design anthropology.’ By teaching students design anthropology they are learning to apply ideas and understand them. The students are gaining valuable tools that will make them more desirable in the workplace because they are more ‘design oriented.’ Since you were able to observe Microsoft- your observation shows us to have a successful product there needs to be a common goal between the individuals that are associated with the development of a product. There also needs to be more collaboration between individuals that are involved in the product development because they would be able to have a better outcome. I believe a perfect example of design anthropology is the development and construction of a building. It goes from a designer’s blue print to an actual reality because there is involvement between a designer and a contractor. That is why I believe there is a greater understanding of a ‘product in development’ when there is collaboration of ideas.
After reading this blog I believe that if Microsoft and other companies have a more design oriented workforce. They will be able to obtain the goals that they want and create a product that is useful and beneficial to humankind.
Some products that Microsoft has created that have been useful have been programs such as word and excel. They have a common purpose to make our lives easier. Such as excel it allows people to easily complete a spreadsheet and a graph in a timely manner.
December 11, 2009 at 12:02 am
Raul Lopez
It sounds that your trip to Microsoft was instrumental in updating your curriculum. As a student, I appreciate such efforts, such as this visit to Microsoft, are conducted because it indicates whether we are being prepared properly for the real world. Reading textbooks and doing research to receive a letter grade is one thing, but working in the real world is quite different than our classroom norm. The transition from student to the workforce is not a smooth one. Just like Microsoft, companies have work ethics, culture and expectations that our employers assume we know as graduates. The comments made by the people working in the trenches, or line workers, are so helpful to me. Their perspective are real and a good meter of the real workplace. I also enjoyed the comment of research in how it needs make heavy emphasis on implementation of change. By the way, what do mean by, design oriented? I am not sure what you mean by this. This post is interesting, in that, it talks about the workplace and academia expectations. In other words, Microsoft has expectations of Fresno State students. If they are not met, it means that the academia needs to change their curriculum to compete with the workplace demands. Just like businesses change marketing strategy to compete with other markets, the same needs to be true with academia. After all our success in the workplace is depended how well we adjust and most importantly, how well the school trained us. I find it very interesting, how anthropology is working with Microsoft. I am wondering what types of anthropology projects are currently with this company. In all, this visit offered a glimpse of Microsoft. I am sure that this in-person visit, you were able to observe the company culture and work ethics, as you have noted.
December 12, 2009 at 1:01 pm
CelinaG
Wow, I must admit I’m a little jealous about how involved the anthropology department staff are in the curriculum of it’s students and how much they care about how well prepared their students are. Anthropology is not my major but I feel strongly that colleges need to be continually updating their curriculum and retraining staff to meet the needs of the modern and changing job market. Too often courses rely solely on theory and research when hands on practical training is what the student will need once they graduate. To those of you who are anthropology majors, you should be proud to hear your department is going above and beyond to ensure your preparedness after graduation.
December 12, 2009 at 1:33 pm
Paul Mabry
Anthropology is not my major, but this class has been interesting and enlightening in many ways. I have to confess that in completing some of the initial assignments, I did find myself questioning how someone would practically apply anthropology to a career that paid a salary. However, I now see that there many uses for anthropology within many different fields, and I think it is great that the Anthropology faculty is striving to see that it prepares graduates in this field properly, so that they can bring value to an organization and understand how the principles and research methods of anthropology can be applied within an organization to improve innovation and product development. I agree with Celina, that the fact that the anthropology faculty is seeking to ensure that its curriculum is practical and hands-on, and not just theoretical, is reassuring.
December 13, 2009 at 1:20 am
Isabel Gonzalez
What a great opportunity indeed! Having the chance or opportunity to get a glimpse at a successful company that is so team focused is always great to see. It is also great to see that there was an exchange of information and ideas between the Institute of Public Anthropology and Microsoft. Seeing the use and application of anthropology in the workforce and in a successful company is a great glimpse into the possibilities that anthropology has to offer. Also I agree that having an understanding of where you are in the product development process is crucial in developing ideas and recommendations.
December 13, 2009 at 9:32 pm
Michelle smith
I think that is really cool and helpful that you guys (the anthropology department) take students to things like the Microsoft campus. It helps students get an idea of what a real job in their field are going to be like. And maybe even get them some connections. I think more majors should take their students on trips like this. It is good to hear that the anthropology department is preparing their students for the real world with hands on work and group activities. Most classses that I have taken are just lecture. They just want to give you the knowledge that they know of their feild. But they forget that they need to give their students skills to work in the environment. Such as how to work with a team and examples of what some of the jobs in their field will be like. Many of the students on the campus have never had a job before so they do not have these basic working skills that are so important when your out there trying to find a job.
December 14, 2009 at 9:52 pm
Brendyn Koerper
It is really nice to hear that Fresno State is getting its name out there especially when it comes to Anthropology. It will really help the graduates in searching for jobs in the future if Fresno State keeps building its reputation. To see the MS office has got to a huge honor for anyone. Even people who don’t know what anthropology would probably love the chance to see what the campus looks like, how its run, and what the employees work days involve. I could only imagine the amount of stress placed on the employees to come up with a good idea or to produce product. In any job, career, or even activity it is very important to be able to work in a team. At some point in everyone’s life it will make a big difference if you can collaborate with others or seclude yourself and do it all by yourself. If you can collaborate there still tends to be a problem not necessarily with creativeness but in ingenuity. People tend to get trapped into realm of what they know and lose the pure creativeness that was innate during childhoods. It is a beyond wonderful that Fresno State goes beyond the text book and practice but also emphasizes new ideas and then supports the process, production, and research that go along with new ideas. The next time a Fresno State graduate applies at MS they will hopefully remember the visit and that it will influence the decision on who to hire. I feel that MS was a stop on the journey to many major corporations and the name of not only Fresno State anthropology students on the map but the Valley itself as a productive place with lots of useful insight.
December 15, 2009 at 1:28 pm
NimA
It’s great to hear news about Fresno state reaching out and going to world renowned companies like Microsoft getting “real world” observations and points of views while relaying there own applications in the field of study of anthropology. I believe its easy to get into the mundane cycle of: read, understand, then tested. Which is a descent process of learning, but with the “hands on” or getting a different worldly perspective broadens the horizons and may be more memorable satisfying experience than just reading about or being told it. And with programs such as archhop and library study, I think with these kinds of programs detailing the links of research, data gathering and implementing those ideas to better serve the participants within that community really credits Fresno State as an educational institution that goes beyond just teaching professionals, but imbues interest and caring quality for the public at large.
December 16, 2009 at 12:11 pm
KrumeichP
Very cool.
December 17, 2009 at 6:38 pm
ChristopherP
What an amazing opportunity it must of been to visit the Microsoft campus in Redmond, WA! Its awesome to hear fellow bulldog peers taking advantage of the offer also. The trip seemed to be quite educational and rewarding. This type of “real world” exposure definitely puts things into perspective for many of us students and helps prepare us to be more successful (the type of familiarity many of us students need/need more of). Unfortunately, this type of opportunity or organization doesn’t seem to reflect many of the other majors unless you go out individually or set up an intern. In addition to the students, its rewarding to hear we have professors that are offering such an experience and are concerned with being up to date on material/preparation/etc. Knowing people and networking proves to be key. Trying to keep in touch and set up a relationship between MS and Fresno State is brilliant and could hold more promising things/project/etc. in the future. Good luck!
May 12, 2010 at 12:27 pm
AlyssaT
Sounds like an amazing opportunity for you and for the Fresno State students it could potentially have an impact on. For students to be able to receive extra opportunities of guidance into the “real world” or life after college is an amazing opportunity. There are so many different ways people learn whether it is by visual learning, auditory or tactile, but nothing beats giving students the skills to survive in their chosen career field through advanced hands on education. As a Nursing student I know how hard it can be to take the skills and facts learned from a textbook or lecture and apply it with confidence. When I first began the nursing program I was unsure of what to expect and would constantly read the books, lectures, power points and basically anything I could get my hands on because we were told to do that. As a student can get into habits of reading the material to retain as much information as you possibly can to do good in the class or on your tests and can sometimes forget to stop and apply it to everyday life or situations in which you might encounter when you are on your own. As I advanced in the program they introduced us to Clinical, which turned out to be an invaluable experience that allowed us the hands on training that we desperately needed to grow and learn as well as build up our confidence as future nurses. For the students getting that kind of experience it will better prepare them for what is ahead. I truly applaud this effort on your part and hope everything works out for you and Fresno State. Good Luck!
May 14, 2010 at 6:51 pm
chihiro M
This seems like it was very interesting and cool opportunity. How exciting that Fresno State student got to go and tour the campus. I think most of the students got great experiences from this opportunity. It is hard to recognize when students are just study in the classroom what they are studying for and how to utilize it in the future. However, students might realize what they are studying for and what their future will be. For example, I am Animal science major and the professor took students to field trip. So for, I went to three Dairy farms, two beef farms, public health department, and meat industry. I learned from the class, so I knew how they worked and how they manage their companies, but I realized that the hearing was very different to see things. Also I noticed that differences between knowing and understanding things. That was great experience to me. If I did not have an opportunity to go trip, I did not realized these things until I work at the company. I hope that all departments give this type of opportunity to student more and more. I believe that this experience will help student a lot in the future.
May 15, 2010 at 2:21 pm
KENNEDY VU
This is a very neat opportunity and exposure for Fresno State students. Improving our approach towards the preparation of our students to do well in design work. The type A personality work place is definitely an area to be able to drive some concrete ideas and feedback on our efforts to produce more effective graduating students. With the growing decline in job offers in today’s economy we would like to increase our chances of graduates seeking jobs that they are prepared for. I deeply agree on the emphasis on the real impact aspect and the approach to closing the gap from design to impact. Along with Chihiro’s point of utilizing what was studied in the classroom to real life experiences. Hopefully, with the continued relationship with MS we are able to connect students and industry towards promising jobs and experiences.
May 17, 2010 at 9:55 pm
PedroR
This indeed is a great opportunity for our anthropology department and university. It’s a way to put the researcher universities (namely Fresno State), to use in the real world whether it be business, government, or some other industry. Establishing those connections with industry leaders is important, it gives students a pathway towards a career in a specific field, and it also builds the company skilled workforce. Not to mention the data collected by universities also helps major companies like Microsoft make better products, (especially Microsoft office which is one of their most successful programs). And as stated, it’s no wonder that Microsoft is a type “A” organization. Microsoft is in a very competitive industry, especially with new technology coming about just about every week/month. The ability for an employee and even future employees to meet deadlines, work long hours, and ingenuity is a must for this company/industry.
May 17, 2010 at 9:55 pm
Vipul Patel
What an interesting and exciting trip that must have been. I think that visiting the Microsoft campus was a great opportunity for the Fresno State students. I sounds interesting to be able to get a first hand look at how a company like Microsoft operates. I am an exclusive Microsoft user and I love their products. The inner workings of a multibillion dollar company like Microsoft is something that I think a lot of us could use some insight on. It’s so great to know how well the teachers at Fresno State are doing at preparing the students to go on into huge companies like microsoft. What a wonderful opportunity to get to go to one of biggest companies in the world. You got some great ideas from the workers at microsoft and also told them about the hard work Fresno State students have been doing all semester. Hopefully they were impressed with the students and school and are interested in hiring Fresno State students. It would be interesting to see IPA and microsoft work together.
May 19, 2010 at 1:33 pm
Nicholas Miconi
How exciting to go to Microsoft Campus. I am a big fan of Microsoft and their products. It is good to hear that you doing the right things to help student; going in the right direction. It is great that they had feedback for you. I agree with Kennedy that this is a great opportunity and exposure for Fresno State students. Well I wish I could have gone on that trip, hopefully this will help you and Fresno State in the future to become better sensitivity to product life cycle more into your curriculum and IPA practice. Good luck.
December 16, 2010 at 7:23 pm
Jorge C
It is nice that Fresno State anthropology faculty and Fresno State students got the opportunity to go visit a big corporation such as Microsoft. I would feel really excited to be a part of this. Ways of improving the way to teach students about program planning helps to better prepare them in the future. It was also nice that they were able to get an inside view of how Microsoft works. It’s great that Dr. Delcore is doing lots of things right that would benefit Fresno State students in the future. I believe that being involve in this type of improvement workshops would make Fresno State standout for the rest of the universities. And we need more of that in Fresno State.